Frequently Asked Questions

Product FAQs

How does the bed fold away?

Here are the steps to explain how quick and easy it is to fold the bed away:

1. Firstly, relax the middle bracket of the rods, to collapse them in half.

2. Fold the rods into an 'X' shape flat to the bag.

3. Each end of the bag should now push together, then fasten the zipper on the end of the bag, and zip it up.

Is the bag stain resistant?

Absolutely! The BabyBear Bag™ is made from premium quality Oxford Fabric, which is both waterproof and stain resistant. Simply, wipe off any spillages or mess from the bag using a wipe or a damp cloth.

How much weight can the bag hold?

The BabyBear Bag™ is very strong and durable. With reinforced handles, the bag can hold up to 15KG of weight without putting any stress or strain on the handles or straps.

Are the rods included for the fold-out bed?

Yes they are! The rods come folded away in the BabyBear Bag™ all ready for setting up the convertible travel bed.

What material is the bed mattress made from?

The travel bed mattress that is included with the BabyBear bag™ is made from 4cm of soft cotton, providing the perfect gentle comfort for your baby to lay on.

Order FAQs

Where do you deliver to and how much is shipping?

We provide worldwide shipping and it is completely FREE.

How long does shipping take?

It usually takes up to 3 days to process your order, due to some initial security checks at the warehouse. Once processed, the order will take 7-15 days to arrive to you.

What if I don't like my BabyBear Bag™?

We are confident that our BabyBear Bag™ is perfect for any and every family. However, if for any reason this isn't the bag for you, we offer a risk-free 30 day money back guarantee, that starts from when you receive your BabyBear Bag™!